Shipping policy
Processing Time
Orders are typically processed within 1–3 business days of being placed. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Rates and Delivery Estimates
We offer free worldwide shipping on all orders. Estimated delivery times vary by destination:
- United States:3-14 day
- International: 14-25 day
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier issues, weather, or other events outside our control.
Customs, Duties, and Taxes
For international orders, VELSONRAN is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Order Tracking
Once your order ships, you will receive an email with a tracking number so you can monitor your delivery.
Lost or Stolen Packages
VELSONRAN is not liable for packages that are lost, stolen, or damaged in transit after being marked as delivered by the carrier. If this happens, please contact us at info@velsonran.com and we will do our best to assist you.
Contact
FlowPG LLC, doing business as VELSONRAN Email: info@velsonran.com Phone: +1 (303) 276-4268